General Storm Preparation Tips:
For comprehensive Hurricane preparation tips, please visit NOAA’s Hurricane Preparedness Guide.
For winter storm preparation tips, please visit National Weather Service.
You Have Questions?
We have Answers
How do I check the oil level?
Proper oil levels are crucial for the efficient operation of your generator.
Here’s how you can check the oil level:
For specific models, check the oil level in your:
What kind of oil should I add?
Nearly all air and liquid-cooled generators take 5W30 motor oil.
How much oil should I add?
Refer to your Generac Owners Manual
Refer to your Cummins Owners Manual
Refer to your Kohler Owners Manual
Refer to your Briggs & Stratton Manual
One of the easiest ways to find out your generators oil capacity is by Google searching the model number if you cannot find your owners manual.
My utility company still has an outage in my area and my generator has been running for days, what should I do?
The good news is that you have power! Even better, your generator can run for more than 100+ hours before it needs servicing and an oil change.
Check your oil level every 24 hours and add as needed, but do not overfill it!
Then, enjoy the comfort of your home on the power generated. Once power in your area has been restored, call us to schedule maintenance on your generator.
My generator has a light on. What should I do?
All brands of generators have various indicator lights to help you keep your generator running smoothly. Three lights will help you do this:
I lost my owner’s manual, how do I get another one?
How do I find the model and/or serial numbers for my generator
To find your Generac Generator serial number lift the top lid of your 8 – 26 kW air-cooled unit – the model/serial decal sits on the right-hand side. On liquid-cooled and most newer air-cooled models, a second fuel-tag sticker with the serial no. is on the rear exterior near the fuel inlet.
To find your Kohler Generator serial number check the silver decal on the engine shroud or the nameplate inside the service door of residential units.
To find your Briggs & Stratton serial number open the side door of the enclosure.
• 10–12 kW vertical units – decal is under the roof panel.
• 17–20 kW horizontal units – decal is on the right-hand panel.
• Some models also have a duplicate label on the floor of the enclosure.
My generator didn’t turn on when my primary power (utility) was lost. What should I do?
Generac
Cummins
Kohler
Briggs & Stratton
If you cannot turn on the generator manually, go through the troubleshooting checklist in your manual. Please call our office for service if you cannot get it running.
My primary power source (utility) turned back on but the generator is still running. What do I do?
How can I tell how many hours my generator is on?
How Many Hours On My Generac Generator
Most Generac generators display total runtime on the controller screen:
- Air-Cooled Units: Open the lid and check the LCD screen on the control panel—it will cycle through system info, including total hours.
- Mobile Link App (if installed): Shows runtime and maintenance reminders.
If there’s no display, locate the hour meter inside the control panel or near the main circuit breaker.
How Many Hours On My Cummins Generator:
Open the left side access panel and look at the digital controller display.
Use the arrow keys to scroll through menu options -runtime hours are displayed under “Total Run Hours” or “Engine Hours.”
Cummins QuietConnect units will often show this on the home screen or under the “Status” tab in the Cummins Connect Cloud App.
How Many Hours On My Kohler Generator
Open the service access panel.
The DC2 or RDC2 controller will display the runtime hours directly on the screen.
Scroll using the arrow buttons if needed.
Kohler’s OnCue Plus app (if enabled) also shows runtime remotely.
How Many Hours On My Briggs & Stratton Generator
Open the generator’s front panel or roof depending on model.
Look for the hour meter on the control panel – it’s a small screen that either auto-cycles data or can be activated with a button.
Some models use the InfoHub™ wireless monitoring system, which will show run hours in the app or online dashboard.
I have general questions about my generator, where can I find answers?
Visit our YouTube playlist
