Kenerator 20kW Home Standby Generator - Limited Warranty

The unit is free and clear of liens or claims at the time of sale. It was manufactured in accordance with applicable laws. It will meet its published specifications and be free from defects in materials or workmanship under normal use. The enclosure is warranted against defects causing premature structural corrosion under normal residential conditions.

• Installation not performed by a licensed electrician or Kenerator-authorized installer, or installation that doesn't comply with the National Electrical Code, local codes, or the installation manual.
• Improper storage, misuse, abuse, accident, or operation outside published specifications.
• Ordinary wear and tear, cosmetic defects, or routine maintenance items like oil, filters, spark plugs, and batteries, except where defective at the time of sale.
• Failure to maintain the unit per the Owner's Manual, where that failure caused or contributed to the defect.
• Unauthorized modification, alteration, or repair.
• Use of parts, fuel, or accessories not approved by the manufacturer.
• Acts of God including fire, flood, and lightning.
• Normal wear-item degradation, or incidental and consequential losses such as loss of use, loss of power, food spoilage, or business interruption.

• The customer must register the unit within 30 days of purchase or installation and keep proof of purchase for the life of the warranty.
• The unit must be installed by a licensed electrician or Kenerator-authorized installer per the manufacturer's instructions and applicable codes.
• The unit must be maintained per the Owner's Manual by a Kenerator-certified technician, with records retained.
• The unit must be operated and stored under normal use per the Owner's Manual.
• Kenerator may request proof of purchase, proof of professional installation, or maintenance records before approving a claim.

The customer must maintain the unit per the Owner's Manual using a Kenerator-certified technician, and retain service records. Kenerator offers scheduled maintenance plans that satisfy this requirement, contact Kenerator for current options.

1. Kenerator is the single point of contact for all warranty and support matters. Contact Kenerator Customer Support (see Section 8) to report the issue.
2. Provide model and serial number, proof of purchase, and maintenance records if available.
3. Kenerator will schedule a diagnostic visit or direct you to an authorized service provider.
4. If a covered defect is confirmed, Kenerator repairs or replaces the affected component per the remedies in Section 9.

If a unit or component cannot be repaired to restore proper function, Kenerator replaces the nonconforming product or component at no cost during Full Coverage, or provides a replacement part at no cost during Limited Coverage with labor extra. This repair-or-replace remedy is the customer's exclusive remedy.

Kenerator will notify registered customers promptly of any identified safety issue, defect, or recall, and will coordinate corrective action at no cost, except where caused by unauthorized modification, improper storage, or misuse.

The warranty is transferable to a subsequent owner of the property, provided Kenerator is notified in writing within 30 days of the transfer and the unit continues to be maintained per the Owner's Manual. Transfer does not extend or renew the original warranty period.